This Privacy Policy explains how Rubbish Clearance Watford collects, uses, stores, and protects your personal data when you use our rubbish removal and clearance services. It applies to all Rubbish Clearance Watford customers in our service area, including individuals and businesses who contact us, request a quotation, or engage us to provide any waste collection or clearance service.
Rubbish Clearance Watford is a waste collection and rubbish removal service operating in the Watford area. For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data we collect about our customers and prospective customers.
This Privacy Policy applies to personal data processed in connection with:
Enquiries about our services, including telephone, email, and online contact.
Requests for quotations and bookings for rubbish clearance services.
Ongoing communications regarding scheduled or completed work.
Any follow-up customer service, invoicing, or complaints handling.
We collect and process only the personal data that is necessary for us to provide and manage our services. The types of data we may collect include:
Identity and contact details: name, telephone number, mobile number, email address, and postal address where services are to be provided or invoices sent.
Service information: details about the property or site, type and volume of waste, access details, preferred service dates and times, and instructions relevant to the clearance.
Communication records: emails, messages, call notes, and other correspondence relating to enquiries, bookings, quotations, and customer service.
Billing and payment details: records of services ordered, invoices issued, payment status, and basic transaction details. We do not store full debit or credit card details; if card payments are processed, they are handled through secure payment service providers.
Technical information: basic technical data that may be collected when you interact with our website or online tools, such as IP address, browser type, and device information, to the extent necessary to operate and secure our site.
We collect personal data in the following ways:
Directly from you when you contact us by phone, email, contact form, or other communication channels to request information, a quotation, or to make a booking.
When you provide details at the property or site in connection with our services.
Through ongoing communication related to scheduling, service updates, or after-service support.
From third parties only where necessary and lawful, for example where an estate agent, landlord, or contractor provides your details so that we can liaise about a service you have requested or agreed to.
We rely on the following lawful bases under the UK GDPR for processing your personal data:
Contract: We process your personal data where it is necessary to enter into or perform a contract with you, such as providing a quotation, confirming a booking, carrying out rubbish clearance services, and managing payment.
Legitimate interests: We may process data where it is necessary for our legitimate business interests and does not override your rights and freedoms. Examples include keeping basic records of past work, improving our services, or managing queries or complaints.
Legal obligation: We process certain data where we must comply with legal and regulatory obligations, such as tax, accounting, waste transfer documentation, and health and safety requirements.
Consent: In limited circumstances, we may rely on your consent, for example, if we wish to send you occasional marketing communications about our services. Where we rely on consent, you can withdraw it at any time.
We use your personal data for the following purposes:
To respond to your enquiries, provide quotations, and manage bookings for rubbish clearance services.
To plan and carry out waste removal, including arranging access, confirming dates and times, and ensuring the service is completed safely and efficiently.
To issue invoices, process payments, and maintain accurate financial and service records.
To communicate with you about changes to our services, scheduled works, or any issues that arise during service delivery.
To manage customer service, feedback, and complaints.
To comply with legal and regulatory requirements, including maintaining appropriate waste transfer and accounting records.
To protect our business, staff, and customers, including the detection and prevention of fraud or misuse of our services.
We only share your personal data when it is necessary for the purposes described in this policy, and we ensure that appropriate safeguards are in place. We may share data with:
Service providers and subcontractors who assist us in delivering our services, such as waste disposal partners, haulage providers, or specialist contractors, where they need your address or access information to complete the work.
Payment processors and financial service providers that handle secure payment transactions and banking arrangements on our behalf.
Professional advisers, such as accountants or legal advisers, where necessary for accounting, tax, or legal purposes.
Regulators, public authorities, or law enforcement agencies, if required by law or where necessary to protect our rights, property, or safety or that of our customers and staff.
Where we use external companies to process personal data on our behalf, they act as data processors. We require these processors to use your data only for the agreed purposes, to keep it secure, and to comply with data protection law.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
In general, we retain customer and service records, including contact details and transaction information, for up to six years from the end of our relationship with you. This period may vary where a longer retention period is required by law or justified by our legitimate interests, such as dealing with potential disputes or claims.
Where data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.
As a local service based in the Watford area, we aim to keep your personal data within the United Kingdom wherever possible. If it becomes necessary to transfer data outside the UK, for example where a service provider uses servers in another country, we will ensure that appropriate safeguards are in place to protect your data in line with applicable data protection laws.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and service providers who need it to carry out their duties, using secure systems and devices, and maintaining appropriate physical and digital security controls.
As a customer of Rubbish Clearance Watford in our service area, you have a number of rights under data protection law. Subject to certain conditions and exemptions, you have the right to:
Access: Request a copy of the personal data we hold about you and information about how we process it.
Rectification: Ask us to correct inaccurate or incomplete personal data.
Erasure: Request the deletion of your personal data where there is no longer a lawful basis for us to keep it.
Restriction: Ask us to restrict the processing of your data in certain circumstances, for example while we are considering a request to rectify or erase it.
Objection: Object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.
Portability: Request that we provide certain personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller, where the processing is based on consent or contract and carried out by automated means.
If you make a request to exercise any of these rights, we will respond in accordance with applicable law. We may need to verify your identity before actioning your request.
If you have any questions about this Privacy Policy, about how we handle your personal data, or if you wish to exercise any of your rights, you can contact us using the contact details provided on our main customer communications or invoices.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have handled your personal data. We would encourage you to contact us first so that we can try to resolve your concerns.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will take effect when the updated policy is made available. We recommend that customers in the Watford area review this policy periodically to stay informed about how we protect their personal data.
Read the GDPR-compliant Privacy Policy for Rubbish Clearance Watford, covering data collection, lawful basis, retention, processors, and your rights as a customer in the Watford area.
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